Terms and Conditions
Postage and Packaging
The cost of postage will depend on the product you have ordered and will be calculated at the checkout. We use Royal Mail to post your orders, if you require the items within a specific time frame please contact us before you place your order and pay.
Any personalised products are made to order therefore please allow 1-2 working days for dispatch. If you require an item within a specific timeframe please contact us before hand and we will always do our best to accommodate you. Please see the product page for more information on this.
We have done our best to ensure that as much of our packaging as possible is recyclable or biodegradable. Please help our environment by recycling or composting where possible. Thank you!
If you have any questions regarding this please get in contact via our form on our contact page.
Return & Exchange Policy
As products are made to order and may be personalised we regret we are unable to refund or exchange these products. Please check the spelling and content of your order very carefully, if any spelling mistakes are noticed after the point of order/order confirmation you may incur an alteration fee. The alteration fee will be the cost of amending any mistakes and will include the time and supplies used in order to do so.
In the event you are unhappy with your order in anyway please contact us and we will do our best to resolve the issue as quickly as possible for you. For items that can be returned we regret we are unable to refund postage costs.
Terms and Conditions
Note payment of your deposit/invoice is acknowledgement of your acceptance of these terms. Please take the time to review the following before making your payment.
All quotes are valid for 30 days from the date of issue. From time to time, I may have to change prices due to a change in supplier or production costs. If you add or delete items from your order I will provide an updated quote.
If your order is over £300, a non-refundable deposit of 50% is due to book you into my diary. The final balance must be paid in full upon proof approval and before final product production or printing begins. A specific date for this will be included in your invoice. If your order is under £300, the total balance will be due prior to me starting any design work. For orders with a turnaround time of less than 4 weeks, full payment is required prior to me starting any design work. The Flourished Letter currently accepts payment by bank transfer or credit/debit cards via our website.
If you are going to provide any items for hand lettering – i.e. envelopes or clothing – please provide at least 20% extra or a sample piece of fabric if possible to allow for ink tests and human error. If a sample piece of fabric can’t be provided I will try and find a similar piece of fabric from my own stock and you accept that in some cases the ink type may not be suitable for all fabrics and ‘bleeding’ can occur. Bleeding is where there are inconsistencies in the line created by the ink, where the ink leaks out into the paper or fabric and doesn’t create a smooth line. Also prior to writing on the garment if a sample cannot be provided I will try and find the most inconspicuous area of the garment to try a very small patch test.
Due to the nature of handmade and handwritten items, each will have certain variations. For printed items, please remember that colours vary from screen to screen and on different paper types. While I will do my best to colour match accurately, the colours on your printed invitation may differ slightly from the digital proofs you approve due to nuances in the printing process.
PROOFING & CHANGES
If you decide to change your design after your payment or deposit has been received, there will be an alteration fee charged. This is to cover any time and resources already spent on your design, it will be calculated depending on whether the production of the order has been completed.
It is your responsibility to carefully review proofs (if applicable) for any errors. That includes: spelling, layout, missing names, etc. Once you provide final approval on a design, any errors discovered afterwards or additional costs required to reprint will be your responsibility.
All designs and concepts are the intellectual property of The Flourished Letter. All work may not be reproduced in any form without written consent from myself.
I do not create designs using copyrighted material. Should you wish to incorporate the work of another designer (such as a monogram or an illustration) in your stationery, please note that I will require the express written consent of the designer, and the work must be supplied in an easily incorporated format, preferably vector or high resolution PNG or JPEG. If it isn’t possible to obtain this consent, I will be unable to incorporate their work in your stationery. If any reworking of the design element is required, the charge will be included in your quote.
As owner of the intellectual property, The Flourished Letter retains all rights to use the preliminary and completed designs for the purpose of display and marketing or for other clients, upon request. Should you not want me to use your design for these purposes, please let me know.
An estimated date for the completion of the work will be agreed once your payment/deposit is received. I will always work to this deadline however in order for me to complete the work it is also important that you work to any deadlines given in relation to payments, feedback and providing details or artwork for the designs. If you miss the deadline there may be a possibility that the work will not be completed/delivered by the original deadline.
Rush orders (less than a 4 week turnaround) are accepted depending on availability and the requirements of the project. Rush orders will add a charge of 20% to your order total as well as any additional expedited shipping costs. Full payment for rush orders is due upon order placement. To ensure the job is turned around in time, it is important for you to respond in a timely manner to any deadlines I provide you with regards to providing names, copy or feedback on designs. If you are late to respond, overall timelines will be affected and there is a possibility your item(s) will not be delivered on time.
All shipping and postage costs will be added to your invoice. The Flourished Letter cannot be held responsible for any damages incurred during shipping and/or mailing or items that are not delivered. You may also arrange to pick-up your order to avoid shipping charges at a mutually agreeable time. If there are any issues with your delivery, please contact me within 48 hours of receipt with photos to allow me to raise the issue with the delivery service.
RETURNS & CANCELLATIONS
If there is a need to cancel your order for any reason, please contact me right away. If your final approval has not been received and your project has not gone into production, any outstanding design fees will be due. You will not be responsible for any print costs, however your deposit will not be refunded. If your project has gone into the production process, you are responsible for the entire amount as stated in your invoice. Any items that have been completed and sent to you are non-refundable this is due to the personalised nature of the products.
TERM & TERMINATION
The term of this agreement will continue for work in progress until terminated by either party upon written notice. I hope I will never have to cancel an order but in the unforeseen circumstance that this may happen a full refund will be sent for any work not completed along with the recommendation of another calligrapher.